Dairy Queen Reviews and Complaints

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Dairy Queen Reviews

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  • Dairy Queen POOR customer service



    I made an error, as people do, when placing a gift card order online. I immediately called to fix the problem. Their stuttering, mumbling answer, "I'm sorry, once you place an order there is nothing we can do to change it." What?! So then I asked when they would arrive, and they couldn't tell me that, either. It was RIDICULOUS, in my opinion, that there was absolutely nothing they could do to help me or even express that they felt bad that their process is so messed up! More...
    (Restaurants, Fast Food, Coffee)
    lcstanek's Picture   lcstanek    0 Comments   Comments

  • Overcharged on Blizzards and poor service



    We went to Dairy Queen @ 816 S. Main Street Weatherford,Texas and decided to get a Blizzard since I am a member of the Blizzard club and was informed of the sale Buy One Get One for .99 and we were informed that if we bought a small the only one we could get for .99 was a mini but the ad was same size or smaller for .99 so we didnt argue as Hannah was already very rude and I had to have her ring up my order 3 times before getting it right except the fact that we should have gotten 4 smalls for the same price she would only allow us to get 2 smalls and 2 minis.We also had another party with... More...
    (Restaurants, Fast Food, Coffee)
    AmyW's Picture   AmyW    Read The Conversation   Read The Conversation

  • Dairy Queen cook unclean!



    I went through the drive thru at 7 pm on 2/25/13. Ordered 2 medium teas and a medium orange julius. It was over $8! It took almost 10 min, and we were the first in line. While at the window waiting, I could see in at the grill/kitchen area. There were 2 men & 1 woman working that I saw. The man at the grill turned his back mostly from me, I guess he thought he was hidden, but I watched him eat most of his dinner with his hands. His drink was in the red bin of chips above the grill. He must have gotten an order, & he wiped his mouth with his hand, & started putting buns on the... More...
    (Restaurants, Fast Food, Coffee)
    lufkinlady's Picture   lufkinlady    0 Comments   Comments

  • WORST SERVICE EVER!!!!!!!!!



    The nearest Dairy Queen in my town of Texarkana, Ar has the worst service ever! The last 6 times I have been there they have been out of one or more items. Every single time I have been this has been the case. On one occasion they were out of 3 things I tried to order. Tonight was the kicker, they were out of ice cream! What kind of a restaurant that specializes in frozen treats is out of ICE CREAM! Their drive thru is the absolute slowest ( despite the sign in big letters on the windows that reads FASTEST DRIVE THRU in town). When you get to the window, you may as well turn your car off to... More...
    (Restaurants, Fast Food, Coffee)
    Samanthadurham1982's Picture   Samanthadurham1982    0 Comments   Comments

  • Terrible Drive Thu - Fairview, NS location



    I went to my neighborhood location at 5:45 on a Sunday night. It was closed although their drive thru was lit up. All other competitors on the street were open for business. I decided to go out of my way and drive 15 minutes to the next location. The parking lot wasn't plowed, I had to repeat my order 3 times (simple - double cheeseburger meal with pepsi). I had a 20 minute wait behind 2 other cars. The employee at the window wasn't friendly at all... and when I drove the 15 minutes home and sat down to my meal.... I found a sloppy burger with 1/2 the cheese melted to the wrapper.... More...
    (Restaurants, Fast Food, Coffee)
    annoyedcustome236's Picture   annoyedcustome236    0 Comments   Comments

  • terrible working conditions



    I know two people who worked at two separate DQ's and they both said how nasty DQ workers and store are. They said that workers would stick their hands in the ice cream to dig something out that fell in and proceed to reuse it again. The ice cream from the blizzard that were made wrong was placed back into the ice cream maker. The workers would take the garbage out and come back in and cook food w/o washing their hands. Only a matter of time that DQ will be sued. Someone need to sue the person who created DQ since they are not willing to stand behind their name. Seattle, WA More...
    (Restaurants, Fast Food, Coffee)
    2disgusted's Picture   2disgusted    0 Comments   Comments

  • Terrible Service! WAITED 25 MINUTES FOR A CHICKEN BASKET



    Last week I decided to treat myself to a Chicken Basket from Dairy Queen. In the town I live in, there are three DQ's. I went to the one near the old Movie Theatre and ordered my chicken basket just as I would any time I ordered from a drive thru. The employee took my order and asked me to pull to the window. I paid my fee and began to patiently wait for my meal. About two minutes later, the employee asked me to pull around to the front of the restaurant and he would bring it out to me in "just a few minutes". This was 12:45. I thought this was strange because there... More...
    (Miscellaneous)
    ShaneC's Picture   ShaneC    0 Comments   Comments

  • unsatisfactory service



    I just reached home and realized I had someone elses order. I immediately called and was transferred to the manager. I explained my delima and she told me that it was my fault for taking it from the young man handing us our order. I it was also my fault that the other carryout order (that was mine) had to be remade and for me to bring it back and they would make my order I explained that I live a long drive back into town. I wish the former manager was still there, she was the best there was and she ran a top notch DQ. The current so called manager BRANDY is not a people person. I WILL NOT... More...
    (Restaurants, Fast Food, Coffee)
    booboo65's Picture   booboo65    0 Comments   Comments

  • Terrible service, disgusting food.



    3602 North Mattis Avenue, Champaign, IL 61822. this locatiopn makes me sick of DQ, if you guys don't do anything about it i will NEVER go to any of your stores ever again. me and my girlfriend bought a simple chicken tender basket and we wanted melted nacho cheese and gravy, well we got in the car opened the bag no gravy and the melted cheese was so disgusting they melted shredded cheese it was so gross the cup wasnt even filled up, and it was broken, so we had to drive back a mile and no one was at the counter we asked for the manager and really slow service i told her we didn't... More...
    (Travel)
    fuckyoudq's Picture   fuckyoudq    0 Comments   Comments

  • Dobson, NC Dairy queen



    every time i go the service is SSLLLOOOWW it is teriible and to order takes forever you have to reapet yourself at times twice. then just for a blizzard you have to sit and wait 5 to 10 minutes enough that i just put my car in park. the staff hate working therer and are not friendly plus the prices are crazy high. i asked for a lid for one of my bliaazrd and they werent able to provide one so it just melts and drips all in your car. this really needs to be looked into More...
    (Restaurants, Fast Food, Coffee)
    tellsomebody's Picture   tellsomebody    0 Comments   Comments

  • Poor customer service; tiny portion



    Recently I went to the Dairy Queen on Southland Drive in Calgary SW. When I first placed my order to dine in, I wasn't given a smile, eye contact, "How can I help you?" inquiry, nothing. Placed my order for a chicken strip basket with a side of gravy. Time to pay - no please or thank you whatsoever. It was so bad I felt like I was a bother to the person serving me, who was the Shift or Assistant Manager! Food comes - I was absolutely shocked at the portion size! 4 tiny strips - more like nuggets and a handful of fries. NOTHING like the basket in the picture. And this... More...
    (Restaurants, Fast Food, Coffee)
    Arual82's Picture   Arual82    0 Comments   Comments

  • Possible choking Hazard



    Recently I enjoyed a chili cheese dog at the Okotoks Alberta D.Q. outlet. The service and food were good, However. On the container that the hot dog was served in, this was printed: "FACT: The average person finishes a hot dog in 6.1 bites. Bet you finish your DQ chili cheese dog in less!" Children may take this "Bet You" as a challenge and try to finish their chili cheese dog in less than 6.1 bites. Not taking smaller bites and being able to chew the food properly (especially hot dogs) could and has caused choking. I would suggest to DQ that they review this... More...
    (Restaurants, Fast Food, Coffee)
    dbrassard's Picture   dbrassard    1 Comments   Comments

  • just damn ridiculous



    Dis company is just damn ridiculous with they damn prices 2.29 for a damn ice cream cone and Burger king and MC DS is under a damn dollar I didn't have a choice cuz I was riding with someone but wtf I had ta go Ham on shit hea damn hamburger greased the hell out and damn near 4$ they building all dez new dairy queens and making us middle class and lower pay for it cuz ya kno dem high horse fucks ain't comin in da Hood or eating no damn fast food and the employees damn i kno im ghetto but i dont bring my project shit to work and take it out on costomers dis shit got me hot... More...
    (Holiday shopping reviews)
    sweetysue's Picture   sweetysue    Read The Conversation   Read The Conversation

  • very warm inside



    I was in the Dairy queen Mt. Washington and were getting some cones. It was 100 degrees outside and we thought wed go in and set in the air and enjoy a treat. Its was very warm inside I heard that the air had not been working all summer. That was one disappointment. Then we had to scarf Dow our cones because they were melting very fast I didnt want a mess in car and our air is crappy thats why we ate in. . I cant imagine how hot it is on back line there I would not be working there... More...
    (Advertising)
    Halloween12's Picture   Halloween12    0 Comments   Comments

  • Dairy Queen In Centerville Texas



    I was iat Dairy Queen in Centerville Texas on July fifth (5th) at 7:25 P.M.. I had already called in my order. Went inside to pick it up because the Drive Thru line was full! After getting inside and seeing the pace of the workers, I knew why it was. The young blond headed guy, that finally came over to wait on me, said, "whats your number, not ,"How can I help you or what can I get for you? Who said I had a call in? Upon getting my money and going to get my food, he simply returned, sat my food on the counter closer to him than Me, the Consumer. So I asked him "Is that... More...
    (Restaurants, Fast Food, Coffee)
    8011olene's Picture   8011olene    0 Comments   Comments

  • Dairy Queen - ordered their $4.00 grilled chicken salad



    Completely disappointed with my entire experience at Dairy Queen today. Picture of chicken salad was looking delicious on the menu so I decided to give it a try. Boy was I wrong...would have been better off skipping it all together. First, I had to wait 15 minutes to even receive salad after I had ordered it. A SALAD. 4 cars behind me had ordered and received their items immediately...one person even had hot food! (think the girl just forgot about me). When the girl finally brought my food out...there was no apology for the wait. Just handed it and walked away. I quick checked it was... More...
    (Restaurants, Fast Food, Coffee)
    valerie4621's Picture   valerie4621    0 Comments   Comments

  • DAIRY QUEEN - RUDE MANAGER/OWNER



    I MADE THE SAD MISTAKE OF STOPPING AT THE DQ IN PRINCETON YESTERDAY WHILE TRAVELLING THRU. MY FAMILY AND I WENT IN FOR LUNCH. THIS TRULY MISERABLE FAT GUY STOOD AROUND BARKING ORDERS AND INSULTING HIS STAFF WHILE HE DID NOTHING, HE TREATS CUSTOMERS NO BETTER AND GOD FORBID IF YOU COMPLAIN, YOU GET TREATED LIKE GARBAGE AND YELLED AT. HE STOOD NEXT TO OUR TABLE TALKING TO SOME PATRON AND TOLD VILE DIRTY JOKES IN FRONT OF MY CHILDREN, IT WAS DISGUSTING!!! I ASKED HIS NAME BEFORE I LEFT IT IS JOHN BABIAK. WELL DQ SHOULD TAKE AWAY HIS STORE BECAUSE HONESTLY I WILL NEVER GO BACK AND SEVERAL OTHER... More...
    (Restaurants, Fast Food, Coffee)
    SAMY2012's Picture   SAMY2012    2 Comments   Comments

  • employees treated like crap



    in smithville no one ever gets a raise.they get treated like dogs.know one i know has ever been evaluated ever.when you ask for a raise ,more hours,days off,or anything the manager just gives you an ugly look and walks off.one of the shift leaders was fired from her last job for stealing money.she comes in to work smelling like weed and the manager never says anything.i would never take my family there to eat because most of employees dont care.glad i dont work here no more. More...
    (Shopping, Chain Stores)
    what456's Picture   what456    1 Comments   Comments

  • false advertising on food.



    we went in as a family and ordered as a family and we got 1 meal at a time , for 3 of us , we said we were dining in and they gave us bags. my husband and my 2 grandchildren ended up eating there food before mine even got to the table . there are too many indians and not enough chiefs on staff. when i got my order it ewas a fish combo w/ onion rings. i got a pce of fish maybe a tsp. of tarter and a pce of wilted lettuce. i only got 4 onion rings to that order !!! then my grandson ordered a buster bar blizzard and the girl said i dont know how to make those. the mgr. said figure it... More...
    (Advertising)
    pframe's Picture   pframe    0 Comments   Comments

  • DAIRY QUEEN FRANCHISE management



    There is no way that customers will be statisfied with the food they get when all the photos shown are set up by a professional artist and the photographs are then photoshopped and airbrushed to look like amazing cakes and food items, beverages. Don't expect the employees to make the food look as good as the photos. It's not their falult/ Also don't expect much from employee when their franchise bosses, don't do their job, training or teaching or respecting the employee. If the bosses don't care about their business, then the employees don't care. If the... More...
    (Restaurants, Fast Food, Coffee)
    wtfwtfwtf's Picture   wtfwtfwtf    1 Comments   Comments

  • Dairy Queen is what I like LEAST about Texas.



    The Dairy Queen in Plainview, Texas is always disgusting and and the staff always looks dirty. I would never want someone that looks that disgusting to make my food. They are always so slow its rediculous. There's no telling what happens to the food while they are making it. I wonder if the owner has ever even gone in there to see what terrible filth that resturaunt is. Not only is it bad when you go in to eat, but going through the drive through is not worth the food. Today I tried going through the drive through and sat there for about 10 minutes waiting on someone to take my order.... More...
    (Restaurants, Fast Food, Coffee)
    Channing12's Picture   Channing12    3 Comments   Comments

  • Not Very Helpful



    I went to the Broadview Rd., OH Dairy Queen to pick up a cake for a company party. The part that was my fault was that I didn't know they opened at 11:00. I got there around 10:15 when I realized it and saw someone inside so I knocked and asked if they could in any way accomidate me and that it was for a company party. She asked her manager and they said if I pay for it right then, then I can come back and get it when they opened at 11:00. It was literally a matter of writing "Happy Birthday" on the cake (that they did right as I left) but they made me wait in the parking... More...
    (Restaurants, Fast Food, Coffee)
    emilyk818's Picture   emilyk818    1 Comments   Comments

  • Not Very Helpful



    I went to the Broadview Rd., OH Dairy Queen to pick up a cake for a company party. The part that was my fault was that I didn't know they opened at 11:00. I got there around 10:15 when I realized it and saw someone inside so I knocked and asked if they could in any way accomidate me and that it was for a company party. She asked her manager and they said if I pay for it right then, then I can come back and get it when they opened at 11:00. It was literally a matter of writing "Happy Birthday" on the cake (that they did right as I left) but they made me wait in the parking... More...
    (Restaurants, Fast Food, Coffee)
    emilyk's Picture   emilyk    0 Comments   Comments

  • Home Made Biscuits



    I recently ate at a new Dairy Queen in Cleveland, Ga. The service and food was great, however, when I ask if they were going to serve Homemade Biscuits for breakfast, I was told no. Not because the manager did not want to but because Dairy Queen would not let them. I think this is outrageous. The location of this Dairy Queen is in a pefect spot to sell homemade biscuits. I hope DQ will reconsider and allow biscuits to be made. More...
    (Restaurants, Fast Food, Coffee)
    dawg's Picture   dawg    0 Comments   Comments

  • Rude manager



    I went to Dairy Queen yesterday (Valentine's Day) in Menomonee Fall, WI to buy a heart shaped cake. I had a coupon to use on it & assumed that I could, being it was good on any cake except the logs and the cashier had to get a manager to decide..... The manager walked over & told me that this is gonna be the last year for these heart shaped cakes because of people like me trying to use these coupons on them, and they are loosing money over this. I said that now I'm done buying cakes from this location thank you very much. HOW RUDE! My family was very disappointed that I... More...
    (Restaurants, Fast Food, Coffee)
    katycakes's Picture   katycakes    0 Comments   Comments

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ashlasha says: (6 months ago)
 0
I live in Chickasha, Oklahoma and I can honestly say that I enjoy going to D.Q. The last time I went. The food took a little while to cook, and once I got my order I was missing onion rings... So, I went inside and told them that I just came through the drive thru and that they didn't give me onion rings. The manager was extremely nice about it. She gave me two orders of onion rings, free of charge, and offered to give me my money back for the whole order. She was understanding to the employees as well. I plan on going back because of how nice the manager was.



carolc says: (6 months ago)
 0
Dairy Queen in Ellsworth Ks, won't take the internet coupon that is sent out by DQ. I think that is just wrong.



mzqueen12 says: (10 months ago)
 0
i work at a Dairy Queen In Yakima Washington @ 801 E. Yakima Ave 98901, and im ashamed to say i work there...to see that my managers are too cheap that they reuse there hamburger buns...they dont make cooks wear hairnets and they hire people that are rude to the customers...and they said that there gunna fire me for talking..haha. they are currently gunna be sued by me. one of the managers sexually harrassed me, they hit there emlpoyees. There horriable in every way!!! the managers and the owner are racist and rude!!! i reccomend no one attend that dq.



joeham says: (10 months ago)
 0
Sabine dairy queen libertycity. 07/11/12 ordered at the drive through ordered a hungerbuster and a 6family piece steack finger basket. When i talked to the lady she asked me if i wanted chesse on the buger i said yes and ask what did i want with my steack i told her. I drove up to the window and told her please make sure my order was rigjt because in the past it had been wrong. She said no problem theay had top notch cooks i said great cuase i live 20 m away it was raining hard i got my food drove home. My steack was chicken went back the manger told me i took to long and that was what i ordered and she would do nothing about it but call the cops. I told her i will never go back she said thats ok so if thats how yall treat people then i will never eat at dairy queen again. Please resond joe-hambright@hotmail.com



joeham says: (10 months ago)
 0
Sabine dairy queen libertycity. 07/11/12 ordered at the drive through ordered a hungerbuster and a 6family piece steack finger basket. When i talked to the lady she asked me if i wanted chesse on the buger i said yes and ask what did i want with my steack i told her. I drove up to the window and told her please make sure my order was rigjt because in the past it had been wrong. She said no problem theay had top notch cooks i said great cuase i live 20 m away it was raining hard i got my food drove home. My steack was chicken went back the manger told me i took to long and that was what i ordered and she would do nothing about it but call the cops. I told her i will never go back she said thats ok so if thats how yall treat people then i will never eat at dairy queen again. Please resond joe-hambright@hotmail.com



deathpunch says: (1 year ago)
 0
My better half works at a dairy queen for a couple of years now couple of weeks ago the store was sold. the new owner comes in the door in the morning and first thing out of his mouth to my better half was Whats cooking Good Lookiing!!well she is very good looking only i dont think it is his place to be makeing this typ of remark to her infact im shure his wife would be interested to hear how he is comeing on to my better half.what are the policys of dairy queen corp to keep a piece of crap owner like this in line so that he knows this kind of behaver will not be tolarated!!!



klsycamore says: (1 year ago)
 0
I ordered a butterfinger blizzard ice cream cake that cost me about $30.00 at the Dairy Queen in Dekalb, Illinois. It was for my daughter's sweet 16 birthday party. I was telling all of the kids that it was a butterfinger blizzard ice cream cake,so they were all excited about it. When I cut into the cake, there was hardly any butterfinger ice cream in it - about a centimeter thick. All of the kids were disappointed and especially my daughter. Everyone was throwing most of their cake in the garbage. I called the Dairy Queen the next day to complain about it, only to be told that the girl who made it used wrong proportions. That was it!!!!!!! She did not try to make up for it at all!!!!!!! I will never set foot in there again! Complete rip-off!!!!



Cappy says: (2 years ago)
 0
The new dairy queen commercials are completely ridiculous, absolutely horrible. I don't know what chest hairs have to do with selling ice cream and burgers but you can bet that I will be boycotting Dairy Queen for all of their terrible commercials



rtrejo says: (2 years ago)
 0
On 5/14/11 at 5:30PM we Went to a DQ inside the Westroads Mall in Omaha NE. We asked for 3 blizzards and one extra Julius straberry banana shake. One of the blizards was just vainilla ice cream when we asked for a straberry chesequake. Just about 20% eaten the cup was full of vainalla ice cream with nothing else. Talked to the manager and even the OWNER!!! and they care less about the fact, in top of bad blizzard, their service was poor. They wanted to charge us 53 cents per exra strawberry not counting ant cheese squares. Ridiculous!! Never to go back to location, a shame that the owner preferred having a bad review than fixing one ice cream.



justourstuff1 says: (3 years ago)
 0
I used to go to our nearest DQ (West Maple Dr, Omaha, NE) at least 3x a week, but will no longer. I'm tired of my order being incorrect. When I order a Tropical Blizzard (banana, pecans, coconut) I get the Hawiian (pineapple instead of banana). I HATE pineapple!!! I called the store and spoke with the assitant manager who "assured" me he would post the Topical reciped and coach his staff. Well, this worked for 2 weeks - I just got another pineapple bizzard.DQ used to be a great place to go... now their service STINKS!



ruichiu says: (4 years ago)
 0
I have a son who is SEVERELY autistic. As a resulty of his behavioral problems, we go out very infrequently and only to places we are well known. One such is our local DQ. All the staff know us and are remarkably kind to my son. However tonight as we were eating in the dining area, a young hispanic girl working drive thru came in to eat her dinner. Her boyfriend (I assume) was with her. My son squealed, smacked his face, ..his usual behavior due to his disability. She has seen us in there many times and knows my child. As we got up to leave, her boyfriend swore us out and insulted us. This young woman laughed and walked off. We have been going to this DQ for 3 years and now will never set foot back in there and I am telling all the other families in our support group. It was completely inappropriate and while the man does not work there, the girl is an emplyee who laughed at this man swearing at me and my child. I called the manager and feel he was not very interested--we left immediately as my child was upset by the stranger yelling. The manager wont do anything, and i cannot get ahold of the store owner. I fully intend to make it known your company is not friendly or safe for differently abled children,



as462 says: (4 years ago)
 0
I am from Seattle WA, and I went to a Dairy Queen for the first time and bought a blizzard. They were supposed to be STIFF and something that looks like an ice cream shake. Well, it was all watery and shit.
DONT GO TO DQ!



AnnaM says: (4 years ago)
 0
I just went through the drive-thru @ the DQ in Mitchell, SD and I was so impressed by the drive-thru order taker I would have never guessed that she was as young as she is with the greeting and patience in her voice you would have thought it was a slow night for you. Yet there lobby was FULL and drive-thru was out to Havens St.LONG LINE! 50% off everything day. She was so calm and collect. Even when I got to the window which took granted 10 min. ONLY because the woman in front of me decided she wanted to extend her order and get a chix strip meal. but from ordering @ the speaker till the woman in front of me held things up it only took barely 5 min. I hope you are proud of EVERY ONE of your crew members. It's been awhile since I have ate there and I can't wait to come back for MORE! Anna



sparklingxdiamond says: (4 years ago)
 0
Everytime I go to the Dairy Queens in Nacogdoches, Texas they always have runny blizzards not mixed up well and are very dirty inside. Whenever I go out of town to Dairy Queens they always flip the blizzards upside down but in Nacogdoches they don't.



nana8544 says: (5 years ago)
 0
pumpkin pie blizzard should sell the monthes of oct. nov. and dec.



willy1 says: (5 years ago)
 0
Has there double cheese burgers in Shelybville IL. It wouldn't them to my dog They were rotten and foul tasting



kristy says: (5 years ago)
 0
Talk about a rip off! What is up with the size of the chicken strips? I think they'd be better off calling it a chicken nugget basket. Price goes up size goes down that goes for the treats at DQ as well.




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