Dairy Queen Consumer Complaints All Reviews

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Dairy Queen Reviews

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  • did not ge what I ordered on line

    I went on line and ordered the Happy Dots Designer Prints cake-order# 735876. I picked up the cake 2 days later (7/19/17), and it did not match the cake I saw on line. The cake on line had 6 balloons and the cake they gave me only had 3. When I questions the clerk she said that at this DQ (2056 E Dorothy LN, Kettering, OH) they only put on 3 balloons, even though the on line picture does show 6 balloons. This is the first time I have ordered a DQ cake on line and maybe the last....because this is false advertising and my grand daughter is going to be very disappointed. More...
    vincent1's Picture   vincent1    0 Comments   Comments
  • No Customer Service

    If less then one star was an option, that would be a better reflection of this location. For over 3 months this Islington Dairy Queen location has been out of random products. Brownies being a major one. 5 of the desserts require this item to make the product complete. Not only will the staff give you attitude when asking for one of these desserts they will also tell you they are going to charge you more to add another product to replace the one THEY are out of stock of. After waiting in line while the staff socializes with each other, you get to be served with attitude as if you were... More...
    (Restaurants, Fast Food, Coffee)
    MattMatt's Picture   MattMatt    0 Comments   Comments
  • DQ - food temp and employee attitude

    #1Evansville, Indiana(5200 Division St.) & #2Newburgh, Indiana DQ (8095 High Pointe Dr.), My Husband and I visited #1 location today (5-18-2017) around 12:45. We both ordered the $5.00 Chicken Strip Basket lunch deal. Opted to take Sundae coupons just incase we did not want the ice cream after eating. No problem. The Gravy was nothing but milk flavored with pepper and was cold. I think a regular cup of milk would have been thicker. The fries were "maybe" a little warmer. We've tried a lot of times to tell counter / server help about cold food, but all you get is the,... More...
    (Restaurants, Fast Food, Coffee)
    nspeedy01's Picture   nspeedy01    1 Comments   Comments
  • Not a sundae at Dairy Queen

    I asked for a description of a sundae and I was told that it had brownies, hot fudge, Oreo pieces and marshmallow sauce. The sundae I received was 80% aerated whipped cream. There was so little soft serve, and hot fudge and no detectable marshmallow creme. The brownies were tiny. I thought that I would receive a decadent dessert but this was like a diet dessert and was mostly air. I would never pay so much for so little. The others in my party received substantial desserts but I was left hungry. More...
    (Restaurants, Fast Food, Coffee)
    Dyah's Picture   Dyah    0 Comments   Comments
  • re: cherry cheese cake blizzard

    To whom it may concern I am writing to you about a complaint I've been to Tillsonburg Dairy Queen and to the one in Woodstock and was very dissatisfied with my cherry cheesecake blizzard. Both places my blizzard did not have any cheesecake pieces in them just a bit of crumbs. I don't know if you've changed the cheese cake or what has happened but I am very disappointed. I would like a reply back concerning this matter. The cheesecake pieces are what made the blizzard one of my favourites. Carole Henderson 502 Nelson St apt 17 Cambridge Ontario N3H 1K1 Email.... More...
    (Restaurants, Fast Food, Coffee)
    carted16's Picture   carted16    0 Comments   Comments
  • Terrible customer service

    Me and my husband love to go to DQ only the one in Greenville TX is terrible! This is the straw that broke the camels back today.. We order our meals and mine comes out wrong so they take it back to redo it and bring it back wrong again, only by this time my husband has already finished his meal. I ask the worker to just bring me a slice of cheese to our table and he asks for a receipt, he then tells me I have to pay for cheese that it didn't come with it. I go talk to the manager and she insists that I swipe my card again to pay for cheese because they have to charge me. I argued the... More...
    (Restaurants, Fast Food, Coffee)
    MalindaB's Picture   MalindaB    1 Comments   Comments
  • Unable to take drive thru orders

    MONCTON MALL 1380 MOUNTAIN RD MONCTON, NB E1C 2T8 506-858-5210 Young girl working drive thru unable to take orders.She tried to charge me 9.70$ for a 6$ meal with the blizzard upgrade. When I explained the 13% sales tax couldn't equal over 2$ and then spelled out the math for her the manager came on and told me it was 7.90$. I went to the same drive thru location again today and this time she didn't ask what kind of drink or sunday I wanted. So when I told her she mumbled something and told me no. Then some one else came on again and toke my order. I unfortunately eat a lot... More...
    (Restaurants, Fast Food, Coffee)
  • Dairy Queen awful food and rude employee

    Went to dairy queen store #12457 in Auburn, Wa. Never again will i eat there, ants all over the floor. I had a chicken strip basket 6 pc, the breading on the chicken was cooked to long, i received gravy for dipping when i asked for honey mustered so when back up to inform that i received wrong dipping there was no apologize just a rude what do you want!!, My daughter ordered #7 chicken burger which looked like the stuff was thrown into the box and served was not recognizable of what was ordered went up to female employer again and said didnt or this and her come back was " yes you did... More...
    (Restaurants, Fast Food, Coffee)
    55TreeFrog's Picture   55TreeFrog    0 Comments   Comments
  • Chicken garden salad and noise

    I took my autistic son to Dairy Queen in new Minas, NS Sunday afternoon. First walking in, the loud volume of the music playing was more suited to a teen dance than a family restaurant. I mentioned this to the counter staff, and was ignored. I had planned to sit in and eat but could not with the inappropriately blasting music. I saw on the picture menu a nice looking chicken garden salad with a nice portion of grilled chicken. The sign did not indicate grilled or crispy. While waiting I noticed crispy chicken being sliced and put on salad. I told her I did not want crispy. She said... More...
    (Restaurants, Fast Food, Coffee)
    Judy1952's Picture   Judy1952    0 Comments   Comments
  • poorly cooked meat

    We are currently having a heat wave in my city so my dad took us out for blizards, I saw they had a swiss mushroom burger and it was around lunch so I got one to go. I regret this now. my first burger there and it tastes awful the patty tastes old and charcoaled to compensate.They also smothered it in mayonnaise but the meats awful flavour still overpowered it I tasted nothing but rotton patty an bun. I'm never getting a burger from there again. More...
    (Restaurants, Fast Food, Coffee)
  • Lengthy wait time

    Just got back from lunch, had an hour, thought I would sit back inside Dairy Queen, relax, just to get away from the hustle of the office. I placed my order at 11:41 am. At 12:07, 25 minutes later, I decided I should check on my order, which I had not received. I asked them to change it to a To Go order. Not only was I un able to relax, I was highly aggravated at the time it took to fill my order. There was another couple there who had been waiting over 30 minutes. Not only this, but also, I ordered the new Brownie Batter Blizzard of the month, they had no brownie batter, it was made... More...
    (Restaurants, Fast Food, Coffee)
    Sophronia's Picture   Sophronia    1 Comments   Comments
  • Dairy Queen Hanford ca WORST EMPLOYEE EVER

    I went to the Dairy Queen/Orange Julius in Hanford ca last night in our mall cause my 2 year old son was crying and wanted one. I was really looking forward to getting one as well. When I walked up to the counter the employee walked up and stated "what do you want" I looked at him and said I'll take a strawberry colada (mind you my son is still crying, I'm trying to calm him down) and the employee said "Julius or smoothie?" I asked what was the difference and this employee had the nerve to say "well I don't know if you will be able to hear me over all... More...
    (Restaurants, Fast Food, Coffee)
    Jencoon11's Picture   Jencoon11    0 Comments   Comments
  • Service

    This place is in need of some management. We will not go back here again since the last 3 times we have gone thru the drive thru the wait time has been anywhere from 5 to 20 minute. The last time we just drove up to the window and it took 20 minutes to get 2 small dipped cones and a milk shake. There wasn't but 1 cars parked in front and 1 truck ahead of us at one time. There is no excuse for this type of sorry service! More...
    (Restaurants, Fast Food, Coffee)
    Skledger's Picture   Skledger    0 Comments   Comments
  • Management Complaint

    I went to the Dairy Queen in Harbour Landing in Regina, SK on June 18, 2015 and ordered a Chicken Strip Basket, a drink and a blizzard. When my order came, they brought me a Delux Burger. I told them this was not what I had ordered and the employee told me that "yes it was". I asked to speak with the manager and the manager told me that they would not bring me a Chicken Strip Basket because I already paid for the meal so it must have been what I ordered. The manager was not at all helpful and so since I didn't get what I ordered, I left left my entire order there and left... More...
    (Restaurants, Fast Food, Coffee)
    Bgelles's Picture   Bgelles    0 Comments   Comments
  • Poor Quality on Food

    My family visited the DQ in Lockwood, MT. We received a burnt double burger with a wedge of lettuce, over cooked cheese curds, and over cooked chili cheese dog. Only half of the burger was ate, only a quarter of the cheese curds were consumed, and my son only ate a few bites of the chili cheese dog to realize he should only eat the chili. I took pictures if needed for documentation. The gal behind the counter was wearing a fithy shirt with ratted hair pulled back in ponytail. I'm a huge fan of DQ since I worked in one through out High School, so I was very disappointed. More...
    (Mobile Phones)
    itseemsmaybe's Picture   itseemsmaybe    0 Comments   Comments
  • Dairy Queen Free Cone Day

    I drove 15 minutes with my family of 5 to the DQ Queensway (Etobicoke, Ontario) location on Monday March 16, 2015 to get our FREE cones at approx. 6:20pm. There was a sign on the door stating that the free cone event ended at 6pm. The servant apologized even though we showed him the DQ advertisement which says FREE CONES all day, not until 6pm. Of course the manager was nowhere around, so disappointingly we all left. Kids were not happy!!! We will not be returning to Dairy Queen. FALSE ADVERTISING people!!! More...
    (Shopping, Chain Stores)
    louloutho's Picture   louloutho    0 Comments   Comments
  • Dairy Queen in New Minas, Nova Scotia Order Mix Up Again

    I work hard for my money, when placing an order, I wish they could get it right. It is very discouraging to get all the way home to find that both burgers ordered were incorrect and the poutine hardly had any gravy on it which made it very dry. This was a waste of my Twenty dollars, that gave my family no satisfaction. Also I was asked if I wanted fries, I stated no I was planning on getting onion rings , she stated that's no problem we can do that without telling me I had to pay extra - so for my combo - I ordered a double bacon cheeseburger -extra ketchup/mustard, onion rings and... More...
    (Restaurants, Fast Food, Coffee)
    OCTOBER1's Picture   OCTOBER1    0 Comments   Comments
  • Clean Hands

    We visited the DQ in Hastings Ne. ,placed our order, 2 blizzards. Clerk waited on 2 other people, went over to the customer trash can and put new liner in it. He then decided, beings we were sitting there still waiting, he decided to fix our order. WITHOUT WASHING HIS HANDS!! We asked why he did not wash and he said why, I didn't touch anything. We were thinking about just walking out,but could not afford to just throw away the money, we are retired. More...
    (Restaurants, Fast Food, Coffee)
    sambassett's Picture   sambassett    0 Comments   Comments
  • Wrong cake from dq

    I ordered online a birthday cake for my daughter. They calle to confirm the order and design but when I get there it looks nothing like what I wanted. The cashier argues with me even though I show her my confirmation order with the picture of what is was supposed to look like. She says well what's wrong with this cake, Um it's not what I ordered so she then tells me that next time I should come to the dq an order so I know what I'm getting ( rude) I mean why have a online site if you can't use it and what happened to the customer is always right. More...
    (Restaurants, Fast Food, Coffee)
    Mirven's Picture   Mirven    0 Comments   Comments
  • rude manager

    we was (before today) the most loyal customers to dairy queen , we was visiting dairy queen on daily basis furthermore we advised our friends to go to dairy queen now what happened is: after finishing our visit to dairy queen the manager called me "hey....please" ... "i am the manager of this place and i dont want you to come here & stay for long time otherwise i will make you pay a minimum charge" "why??? " i replied because you are coming to our restaurant regularly and staying for long time reading and we dont want you to do this "do you make a... More...
    (Restaurants, Fast Food, Coffee)
    mostafabayomi's Picture   mostafabayomi    0 Comments   Comments

    I can't believe the second visit and still horrible please hire a whole new staff Dairy Queen is the best product being served by the worse people I waited 1hour to get served everyone in the back lounging around talking they gave me my food cold and my blizzard was dripping all over the place I only had a few fries it was horrible I couldn't believe it still smh I Do nOT recommend anyone to go to bay plaza mall im warning u because u will be highly upset!! More...
    (Restaurants, Fast Food, Coffee)
    ShanayH's Picture   ShanayH    0 Comments   Comments
  • Dairy Queen 716 Washington Ave SE

    PLEASE READ THIS REVIEW; At the DQ on Washington ave SE I got here all the time and different people buy me food sometimes anyway I went there with my friend he goes to the u of m and he bought me a blizzard then I scraped up some change and bought a chili-dog it took almost 30 minutes to bring me my hot dog and the bread was soggy the dog was be rely cooked and cold (and I am always very polite and friendly to them and really a nice customer I hate to complain! But here's the worst part I found a hair in it!!! Someone said yea you definately need to complain! So I told them and she... More...
    (Restaurants, Fast Food, Coffee)
    Mattobamo's Picture   Mattobamo    0 Comments   Comments
  • Dairy Queen poor service

    I ordered 4 combo meals. I paid with a debit card. The cashier swiped my card then laid it down and walked away to fill drinks. I called her on this and got my card back. She told me that it was %u201Cpolicy%u201D to do that. I spoke to a manager who said it was not. In apparent, blatant retaliation for my talking to the manager my order was shorted an entire meal. I did notice the missing coke and got that but did not check the sack. I discovered the shortage when I got home, 10 miles down the road. This meal was for one of my kids. The manner and facial expressions on the people of this... More...
    (Restaurants, Fast Food, Coffee)
    BS51's Picture   BS51    0 Comments   Comments
  • Mold on food

    I just wanted to tell you, I will NEVER go back to your dairy queen in Natchitoches, LA 71457. I went in there and they have one register...and a line....why don't you have more is beyond me. Secondly, there was MOLD on my hot dog bun. DISGUSTING! It wasn't a little bit to where it just started, no. It was patches and big spots to where the buns HAD to have been sitting there awhile. So I go to get my money back and the young white lady at the front was nice but the two black girls in the back almost didnt believe me that there was mold. No apologies, nothing. And I was very calm... More...
    (Delivery Services)
  • Dairy Queen overcharge

    When visiting the Florence Mall location (store # 41637) I stopped and ordered a Medium Orange Julius drink. I was told the cost was three something. I handed the clerk my debit card. Two days later I check my bank account and the clerk had charged my account $20.00 on my bank statement. I contacted the store and they only thanked me for letting them know. At least I can put it out there to make other consumers aware to pay either cash or watch what the employee is actually charging your card. More...
    dotson9's Picture   dotson9    0 Comments   Comments
  • Dairy Queen - Poor Treatment of Employees

    On September 22, 2014, my teenage daughter was fired from Dairy Queen after working there for 3 months for not paying for 1 pack of honey mustard valued at 54 cents. She came to Dairy Queen with no work experience, as this was her first job ever. The General Manager, Angela Williams, labeled her as a thief and called her dishonest. My daughter is a senior in high school and is in the work program, so this job equaled a grade for her. I personally spoke to Ms. Williams because I didn't believe that my daughter was being fired for such a petty reason; I believed that there was more to... More...
    (Restaurants, Fast Food, Coffee)
    XLNT's Picture   XLNT    0 Comments   Comments
  • horrible service

    Earlier today my husband and I went into the Dairy Queen located in Boerne, Tx. Now we've had problems in the past on the food itself but never the ice cream, that is until today. We ordered 2 blizzards and 1 brown earthquake and 1 peanut butter parfait. It took the girl about 20 minutes to make them and I remember they used to put the finished ice cream in the freezer so that it wouldn't melt. Anyways she packed all the ice cream in a bag and we went home. When we got home which is only a short 5 minute drive we take our ice cream out to eat and all of it except the brownie... More...
    (Restaurants, Fast Food, Coffee)
    stephc2188's Picture   stephc2188    0 Comments   Comments
  • Dairy Queen unsanitary practices

    I will never order food from this location again!!!!! I ordered a banana split today and although there were 3 other customers who ordered their food after me, they were served a lot sooner than I was! I waited 5 minutes before my banana split was made. Apparantly the person who took my order forgot all about it and 5 minutes later, one of the staff members asked if I had been helped and I told them I had ordered a banana split 5 minutes ago. At this point there were no other customers in the store besides me. The person who decided to make my banana split grabbed and peeled a banana... More...
    (Restaurants, Fast Food, Coffee)
    nyaradzo1987's Picture   nyaradzo1987    0 Comments   Comments
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