Dairy Queen Consumer Complaints All Reviews

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Dairy Queen Reviews

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  • Dairy Queen Free Cone Day



    I drove 15 minutes with my family of 5 to the DQ Queensway (Etobicoke, Ontario) location on Monday March 16, 2015 to get our FREE cones at approx. 6:20pm. There was a sign on the door stating that the free cone event ended at 6pm. The servant apologized even though we showed him the DQ advertisement which says FREE CONES all day, not until 6pm. Of course the manager was nowhere around, so disappointingly we all left. Kids were not happy!!! We will not be returning to Dairy Queen. FALSE ADVERTISING people!!! More...
    (Shopping, Chain Stores)
    louloutho's Picture   louloutho    0 Comments   Comments
  • Dairy Queen in New Minas, Nova Scotia Order Mix Up Again



    I work hard for my money, when placing an order, I wish they could get it right. It is very discouraging to get all the way home to find that both burgers ordered were incorrect and the poutine hardly had any gravy on it which made it very dry. This was a waste of my Twenty dollars, that gave my family no satisfaction. Also I was asked if I wanted fries, I stated no I was planning on getting onion rings , she stated that's no problem we can do that without telling me I had to pay extra - so for my combo - I ordered a double bacon cheeseburger -extra ketchup/mustard, onion rings and... More...
    (Restaurants, Fast Food, Coffee)
    OCTOBER1's Picture   OCTOBER1    0 Comments   Comments
  • Clean Hands



    We visited the DQ in Hastings Ne. ,placed our order, 2 blizzards. Clerk waited on 2 other people, went over to the customer trash can and put new liner in it. He then decided, beings we were sitting there still waiting, he decided to fix our order. WITHOUT WASHING HIS HANDS!! We asked why he did not wash and he said why, I didn't touch anything. We were thinking about just walking out,but could not afford to just throw away the money, we are retired. More...
    (Restaurants, Fast Food, Coffee)
    sambassett's Picture   sambassett    0 Comments   Comments
  • Wrong cake from dq



    I ordered online a birthday cake for my daughter. They calle to confirm the order and design but when I get there it looks nothing like what I wanted. The cashier argues with me even though I show her my confirmation order with the picture of what is was supposed to look like. She says well what's wrong with this cake, Um it's not what I ordered so she then tells me that next time I should come to the dq an order so I know what I'm getting ( rude) I mean why have a online site if you can't use it and what happened to the customer is always right. More...
    (Restaurants, Fast Food, Coffee)
    Mirven's Picture   Mirven    0 Comments   Comments
  • rude manager



    we was (before today) the most loyal customers to dairy queen , we was visiting dairy queen on daily basis furthermore we advised our friends to go to dairy queen now what happened is: after finishing our visit to dairy queen the manager called me "hey....please" ... "i am the manager of this place and i dont want you to come here & stay for long time otherwise i will make you pay a minimum charge" "why??? " i replied because you are coming to our restaurant regularly and staying for long time reading and we dont want you to do this "do you make a... More...
    (Restaurants, Fast Food, Coffee)
    mostafabayomi's Picture   mostafabayomi    0 Comments   Comments
  • DO NOT EAT HERE



    I can't believe the second visit and still horrible please hire a whole new staff Dairy Queen is the best product being served by the worse people I waited 1hour to get served everyone in the back lounging around talking they gave me my food cold and my blizzard was dripping all over the place I only had a few fries it was horrible I couldn't believe it still smh I Do nOT recommend anyone to go to bay plaza mall im warning u because u will be highly upset!! More...
    (Restaurants, Fast Food, Coffee)
    ShanayH's Picture   ShanayH    0 Comments   Comments
  • Dairy Queen 716 Washington Ave SE



    PLEASE READ THIS REVIEW; At the DQ on Washington ave SE I got here all the time and different people buy me food sometimes anyway I went there with my friend he goes to the u of m and he bought me a blizzard then I scraped up some change and bought a chili-dog it took almost 30 minutes to bring me my hot dog and the bread was soggy the dog was be rely cooked and cold (and I am always very polite and friendly to them and really a nice customer I hate to complain! But here's the worst part I found a hair in it!!! Someone said yea you definately need to complain! So I told them and she... More...
    (Restaurants, Fast Food, Coffee)
    Mattobamo's Picture   Mattobamo    0 Comments   Comments
  • Dairy Queen poor service



    I ordered 4 combo meals. I paid with a debit card. The cashier swiped my card then laid it down and walked away to fill drinks. I called her on this and got my card back. She told me that it was %u201Cpolicy%u201D to do that. I spoke to a manager who said it was not. In apparent, blatant retaliation for my talking to the manager my order was shorted an entire meal. I did notice the missing coke and got that but did not check the sack. I discovered the shortage when I got home, 10 miles down the road. This meal was for one of my kids. The manner and facial expressions on the people of this... More...
    (Restaurants, Fast Food, Coffee)
    BS51's Picture   BS51    0 Comments   Comments
  • Mold on food



    I just wanted to tell you, I will NEVER go back to your dairy queen in Natchitoches, LA 71457. I went in there and they have one register...and a line....why don't you have more is beyond me. Secondly, there was MOLD on my hot dog bun. DISGUSTING! It wasn't a little bit to where it just started, no. It was patches and big spots to where the buns HAD to have been sitting there awhile. So I go to get my money back and the young white lady at the front was nice but the two black girls in the back almost didnt believe me that there was mold. No apologies, nothing. And I was very calm... More...
    (Delivery Services)
  • Dairy Queen overcharge



    When visiting the Florence Mall location (store # 41637) I stopped and ordered a Medium Orange Julius drink. I was told the cost was three something. I handed the clerk my debit card. Two days later I check my bank account and the clerk had charged my account $20.00 on my bank statement. I contacted the store and they only thanked me for letting them know. At least I can put it out there to make other consumers aware to pay either cash or watch what the employee is actually charging your card. More...
    (Miscellaneous)
    dotson9's Picture   dotson9    0 Comments   Comments
  • Dairy Queen - Poor Treatment of Employees



    On September 22, 2014, my teenage daughter was fired from Dairy Queen after working there for 3 months for not paying for 1 pack of honey mustard valued at 54 cents. She came to Dairy Queen with no work experience, as this was her first job ever. The General Manager, Angela Williams, labeled her as a thief and called her dishonest. My daughter is a senior in high school and is in the work program, so this job equaled a grade for her. I personally spoke to Ms. Williams because I didn't believe that my daughter was being fired for such a petty reason; I believed that there was more to... More...
    (Restaurants, Fast Food, Coffee)
    XLNT's Picture   XLNT    0 Comments   Comments
  • horrible service



    Earlier today my husband and I went into the Dairy Queen located in Boerne, Tx. Now we've had problems in the past on the food itself but never the ice cream, that is until today. We ordered 2 blizzards and 1 brown earthquake and 1 peanut butter parfait. It took the girl about 20 minutes to make them and I remember they used to put the finished ice cream in the freezer so that it wouldn't melt. Anyways she packed all the ice cream in a bag and we went home. When we got home which is only a short 5 minute drive we take our ice cream out to eat and all of it except the brownie... More...
    (Restaurants, Fast Food, Coffee)
    stephc2188's Picture   stephc2188    0 Comments   Comments
  • Dairy Queen unsanitary practices



    I will never order food from this location again!!!!! I ordered a banana split today and although there were 3 other customers who ordered their food after me, they were served a lot sooner than I was! I waited 5 minutes before my banana split was made. Apparantly the person who took my order forgot all about it and 5 minutes later, one of the staff members asked if I had been helped and I told them I had ordered a banana split 5 minutes ago. At this point there were no other customers in the store besides me. The person who decided to make my banana split grabbed and peeled a banana... More...
    (Restaurants, Fast Food, Coffee)
    nyaradzo1987's Picture   nyaradzo1987    0 Comments   Comments
  • Example: cake never ready as promised



    I have in the last 2 years used this dairy queen location to order a cake. When I picked up my cake the first time two years ago, it wasn't r ready as promised. I was told to wait a few mins until the cake decorator to arrive. After a half hour, the cake decorator never arrived. Th unkempt cashier decided he would decorate it. The word were mispelled and it looked horrible. I was embarrassed to serve it. I thought I would try it again last week and was going this was an isolated incident. Well, when I went to pick up my two sons birthday cakes at the promised time, they were not... More...
    (Restaurants, Fast Food, Coffee)
  • Absolutely disgusting!!



    My child who works for the Dairy Queen in Greer, SC has told me some horrific things they have seen be done at their job. I have heard about chicken strips being dropped on the floor and being picked up and put in the fryer anyway. There was an incident not too long ago where there was hair on a basket of food they were about to take out to serve to a customer. The owner pulled the hair off, said "Shh" and made her take it out anyway. They do not always clean properly. The managers do not wear gloves or wash their hands often. There was once a customer who got sick because the... More...
    (Restaurants, Fast Food, Coffee)
  • Dairy Queen A/C



    I am submitting to you a complaint for Dairy Queen at 4809 N. 75th Ave Phoenix, AZ 85033. I don't know if it's just our timing of going to this location or the A/C is always broken. It's 115 degrees in AZ people and the poor kids that have to work there are having to service us with a smile. Every time we have gone to this location whether it was sit in or drive threw we have gotten very good service from this location. Saturday - 7/26/14 @ 14:06:58, we we served by a young man named David and it was extremely hot in the lobby area. I can't even imagine how hot it... More...
    (Restaurants, Fast Food, Coffee)
    l1pdwcl9's Picture   l1pdwcl9    0 Comments   Comments
  • Dairy Queen employee not recognizing Public Breastfeeding Laws



    To whom it may concern; My family and I were on a road trip back in May 2014 and we had one of the most shocking and rude experiences in your Unadilla, GA location. I was very modestly using my clothing and taking advantage of the corner booth to nurse my infant (and cover my own body) when I was approached by one of your staff. There were 2 younger girls working that day. One of them came up to me and informed me that I needed to use a sheet to cover my baby or I would be asked to leave. There was 4 other people in the restaurant at that time, a mother, father and two young children, who... More...
    (Restaurants, Fast Food, Coffee)
    SarahRachK's Picture   SarahRachK    0 Comments   Comments
  • Disgusting, Poor Quality Chicken Wrap= lots of $$$



    I rarely eat at Dairy Queen because every time I eat there, I am very disappointed by the food quality, taste, customer service AND the amount of $$ for their garbage! Today, I ate one of their Chicken wraps and first of all, it took at least 20 minutes just for a wrap! But that was not the worst part. The wrap tasted and looked like crap! On the menu, it looked big and healthy but it was a completely different in reality. It had semi-microwaved chicken, a sliver of lettuce and too much processed cheese. Gross! I asked the cashier where the other half of my wrap was and she just turned... More...
    (Advertising)
  • Sadly dissapointed



    First I would like to say I have NEVER wrote in to a company before. I was so dissapointed and upset after I got home that I had to take the time to write in. I went to the drive through at location less than 6 blocks from my house. I ordered a Shrimp combo and a blizzard and a friench frie. When we got home which took less than a minute. My shrimp looked like a bunch of crumbs at the end of the frozen bag of shrimp it could fit in the palm of my hand and was not edible. The fries were ice cold and you could tell had been sitting away they could not even hold there shape and were just limp.... More...
    (Restaurants, Fast Food, Coffee)
    sheyanna's Picture   sheyanna    0 Comments   Comments
  • Wanda K. Young



    This would have been my second year working for DQ but on May 30 2014 I was l let go and was not told the reason for being fired and to top it off when I went to pick up my last check I was shorted 9 hours.I tried talking to the district manager but he acted just like he did not care. I have worked very hard for this company and there were many times that I worked alone but getting fired did not hurt me cause this was a parttime job for me ,I am pissed cause they did not pay me for all of my hours that I worked. My name is Wanda Young and I would like to get the rest of my money or I... More...
    (Restaurants, Fast Food, Coffee)
    53longlegg's Picture   53longlegg    1 Comments   Comments
  • False advertising



    Sign says open til 11 pm the lobby door was locked told we had to go thru drive thru. The lights on the sign were turned off couldn't read the menu ordered s'mores blizzards get half way thru our ice creams and all it was vanilla ice cream. The blizzard was not even a blizzard it was half and half! Very disappointed and WILL not go back and waste money on something I can make at home! If I wanted vanilla ice cream I would of order a vanilla cone! More...
    (Restaurants, Fast Food, Coffee)
    Mbusby's Picture   Mbusby    0 Comments   Comments
  • Over priced garbage



    I went into Dairy Queen and ordered a 6 piece chicken strip basket with the white gravy. That was it no drink or anything else. This meal cost me $7.50 , when I got to the window I asked the woman if she could give me a honey mustard sauce too. She charged me .50 for one sauce. So now I just paid over $8.00 for 6 small chicken strips, a handful of cold tasteless fries and soggy cold texas toast. With not even a drink to go with it which I proceded to go next door and got a lg sweet tea from Mcdonalds for $1. You know its not like I went and asked for a bunch of sauces. I asked for 1. I am... More...
    (Restaurants, Fast Food, Coffee)
    SelinaNewton's Picture   SelinaNewton    0 Comments   Comments
  • Dairy Queen Cake



    I bought a cake at about 3 pm and asked the employee to write "happy birthday mom" around the edge of the cake. She brought the cake out and I saw she had written on top of the balloons and said to just write in straight and leave about an inch and a half gap for candles. When I received the cake the second time, not only was there no space for candles, but I was also told that she will not change it again because she didn't want to. More...
    (Restaurants, Fast Food, Coffee)
    BSox41's Picture   BSox41    0 Comments   Comments
  • cursed at and thrown out by manager!



    I was at dairy queen in fairlea wv on 5/13/2014 at 3:22, with my family we asked for 3 smoothies and was charged for 4, we told the cashier a mistake was made, she got the manager and the manager autumn asked what was wrong, we told her we were charged for too many smoothies and that one was supposed to be .99. she proceeded to scream at us that the receipt was right and that's what we ordered she then refused to correct our order, telling the cashier honey you were right. we asked for the money to be returned to the card as we paid with credit, the manager said they give cash back,... More...
    (Restaurants, Fast Food, Coffee)
    citygirl4life's Picture   citygirl4life    0 Comments   Comments
  • Bug in Dairy Queen fruit smoothie



    About 2 weeks ago, my mother and I decided to drop by DQ. We've always loved Dairy Queens food, never had a problem until now. She ordered a chocolate cone and I got one of the new fruit smoothies. Right when the woman handed me the smoothie I saw a huge squished mosquito. So, we waited for a while til the woman came back, she was not apologetic at all, and the manager did not do a thing about the situation. We ended up getting our money back and leaving. Now, just thinking, what if I ate that.. it's makes me even more upset that the people there didn't care at all. Dairy... More...
    (Restaurants, Fast Food, Coffee)
    bunnichiwa's Picture   bunnichiwa    0 Comments   Comments
  • Ice cream soup



    I had the worst service I've ever experienced tonight!! I saw the commercial on tv for the "fabulous" blizzard in a waffle cone. I thought I would try it. I order 2 blizzards in waffle cones and one mini blizzard. First off the cashier was rude and kept cutting me off at the drive thru speaker. Then she wasn't very friendly at the window either. She gave me the mini blizzard first Ofcourse with a napkin around it considering it was ice team soup already!! Then the next one was a waffle cone that was placed in a cup with ice cream spilling over the side it was so melted.... More...
    (Miscellaneous)
    Sbelton92's Picture   Sbelton92    0 Comments   Comments
  • Poo in Shrimp Basket



    My husband, daughter, friend, and I went to our local DQ. My daughter and I decided to share a Shrimp Basket. I ate part of a shrimp and noticed a black "vein". I squeezed, and poo came out. NO JOKE! It was then that I remembered that the black "vein" is supposed to be taken out because it contains shrimp feces. And it was not the only shrimp with a black vein. I got sick, went to the bathroom, and threw up. My daughter didn't finish eating it either. I told them at the cash register what had happened. We got a 4 piece chicken basket instead, but an hour later, my... More...
    (Restaurants, Fast Food, Coffee)
    deniserae81's Picture   deniserae81    2 Comments   Comments
  • Bad attitude and blizzard wrong



    I went through the drive thru and ordered an oreo cookie blizzard. Receiving my blizzard and driving away I was eating it and noticed there were no chunks of cookie at all--it was totally blended. Driving back and showing them they said that is how they are, then the man took mine and hurled it into the trash. He promptly made a new one and then said "now I suppose you are going to tell me it isn't blended all the way to the bottom!" I told him he had a bad attitude and he was still yelling at me as I drove away. More...
    (Restaurants, Fast Food, Coffee)
    Blizzardlover's Picture   Blizzardlover    0 Comments   Comments
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