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Dairy Queen Complaint - Customer Complaint - customer service
Dairy Queen Complaint

Dairy Queen Complaint

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Customer Complaint - customer service


We just visited your location on 1126 Union Avenue Laconia,NH. We stopped in for some sandwiches and a drink. We have a large dog. It is warm outside and our dog is one that is very furry. I asked for a cup of ice to put water in for our dog to have a drink. The cashier said she could sell one for$ .10. No problem until she brought out this tiny little cup. I asked for a bigger one, she brought another almost as small for$ .64. I informed her we had a large dog. She said she would have to ask. She came back with an ice cream cup. I offered to pay for a large cup, the manager came back and said they needed their cups for inventory and said it is either this one or the other. He was very rude. The cashier said they go through this every year.


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Comments


hartsdc says: (7 years ago)
 0
What has happened to Dairy Queen? My son and I went last night to get a sundae and a shake. It came to $8.11. I was horrified! These prices are terrible. We cannot even afford to go out for ice cream any longer. We may as well go to Ritter's. It tastes better and is a little healthier. Another downfall is your customer service! We sat in the drive thru for 8 minutes before someone came over the speaker telling the car in front of us that it was going to be a few minutes longer because they were changing shifts. We sat for an additional 7 minutes once we got to the order menu! What a crock. I have been in this line of business. If it is run the right way it should be smooth sailing into the next shift. We sat in the drive thru a total of 16 minutes. When we finally got to the window we sat there while they made the shake (not trying to hurry)then handed it to us, then they made the sundae and handed it to us..then watched as she got the cup around,the ice, the water...and finally handed it to us. Never again! They weren't even apologetic. Too many kids working there that don't care about their jobs.




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