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Dairy Queen Complaint - Poor DQ Customer Service at corporate level AND Wayneboro, GA Franchise - Dairy Queen customer service
Dairy Queen Complaint

Dairy Queen Complaint


Poor DQ Customer Service at corporate level AND Wayneboro, GA Franchise - Dairy Queen customer service

Today is supposedly a "Free Ice Cream" promotion day; however, the local DQ is swamped with customers and all are being told they are not giving out free ice cream. It is mayhem in that store, and little kids are walking up to the counter to ask for their treat and are being turned away. Instead, customers who jockey around to find a parking spot and stand in line to get inside the store then find out there isn't any free ice cream to be had; instead they are being offered some sort of coupon to redeem for their free ice cream on a different day. DQ has a MASSIVE advertising campaign underway that you get free ice cream to pull customers into your stores, and they offer coupons??? This is completely unacceptable....
So, like a responsible complaining customer, I attempted to access the DQ's company website; the first phone number I tried advised me their business hours ended at 4 pm. However, there was a phone directory menu to leave a message. I pushed all the correct buttons and waited, and waited, listening to terrible elevator Muzak for some time and, Viola! The system hung up on me. GRRRRRR!
I then tried to send an email; but after putting in ALL my info, name, address, email, etc., etc. and writing a very detailed complaint, the site came back with "Page not found." Well, no complaint lodged there! I then googled several different ways to find contact info for the CEO; nada. Then I found a number for "Fan something Specialists' who are supposedly available until 11 pm; Called. No Fan something Specialist answered. Instead, I was routed to the SAME abysmal elevator music, with the recording repeatedly telling me how important I am to DQ as their customer and then...[take a guess] Hung up on me!
OK, so I tried all the right avenues to notify this company of the extremely poor customer service experiences I was subjected to, to no avail. So here I am, and I am putting it here for all the world to enjoy.
It is all well and good for DQ to trumpet each new store opening and its ever-increasing market share...however, losing sight of the existing customer base that is being poorly served is certainly NOT a very customer-focused approach. Offering faux modes of communication for customer feedback is tacky and ill-advised.
Yes, yes....many of us folks in Georgia probably COULD do with a little less dairy in our diets and perhaps we would be all better off. However, that is not the POINT of 'Free Ice Cream Day' and Dairy Queen deserves to be taken to task for this entire string of mishaps. Poor customer service, misrepresentation of chain promotion, failure to deliver, and inconveniencing customers are all relevant key words for this complaint.

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